To return a product purchased through our platform, please fill in and send to us the Withdrawal Form.
In case you do not wish to have a product replaced with another, you may return it within 14 days after receipt. We shall contact you immediately after we receive the filled in form to clarify the details.
Returned products must be intact, in their original packaging and must not have been used
Press HERE to download the Withdrawal Form
Please, send the form to the following e-mail address: firstname.lastname@example.org
Terms of Withdrawal
- Pursuant to the General Conditions of 3dbgprint.com Internet platform for electronic commerce, and in accordance with the Consumer Protection Act, you have the right to withdraw from the purchased products within 14 days as of the date you received your order.
- The customer shall bear the costs of the rejected products.
- In case you withdraw from the order, we shall pay you the amount due not later than 14 days as of the date we received the rejected product/s.
- Back payment shall be made using the same method of payment used for the initial transaction, unless expressly agreed otherwise with you.
- No fees shall be charged for back payment when exercising your right of withdrawal.
- Payment of due amounts shall be made in case correct data about bank account, name of the bank, IBAN and BIC have been provided, following the procedure described in Article 54 et seq. of the Consumer Protection Act, and provided that the conditions for withdrawal apply to the returned product. Shipments with products which due to improper packaging have been damaged during transportation shall be returned to the customer at his or her own expense. Please, pack your parcels with due care to ensure that the goods are well preserved during the transportation.
- In case the returned products do not meet the conditions and we establish that they have been used, or are no longer intact, or without their original packaging, they shall be revalued, and the difference shall be paid to the customer.
- 3DBGPRINT EOOD preserves the right not to repay returned products, in the case of exercised right of withdrawal, if they are damaged and cannot be used or offered again. In those cases, we will contact you to clarify the details.
- The right of withdrawal shall not apply to orders for the supply of products that are made according to the individual requirements of the customer and tailored to suit his or her personal needs.